NENA is proud that through our partnership with Virtual Academy, we’ve been able to create an invaluable resource for individuals, trainers, and 9-1-1 centers. Now more than ever it is imperative everyone handling 9-1-1 requests for service receives the best possible training from day one on the job. NENA’s Call-Taking & Dispatch Core Competencies for the Emergency Communications Specialist program makes that possible at a price everyone can afford.
When I saw Virtual Academy’s work and encountered their team, I realized that we could create phenomenal training together. We are in an era with industry-wide PSAP understaffing and scheduling challenges, but we do not need to fall behind in training and educating 9-1-1 professionals. I found extraordinary partners in Virtual Academy who will help us meet those challenges to deliver high-caliber training.
We are looking forward to our partnership with Virtual Academy because it will allow us to take our existing training program for 9-1-1 and dispatch professionals across the state to the next level. They offer a wide variety of industry-specific courses through a platform that is more accessible to the staff in our 9-1-1 dispatch centers. Serving the citizens and visitors of Alabama with a standard of care in the event of an emergency is our goal, and training is one component of that.
The addition of Virtual Academy as a Media Partner of Within the Trenches Media is a no brainer. This partnership brings a fresh resource to those within the trenches of 9-1-1 and we are excited to share our expertise through the power of storytelling, roundtable discussions, and so much more.