This course will discuss the impact and rewards of a servant style leadership in the PSAP. It will introduce tools for Supervisors and Telecommunicators to help develop an effective team through Servant Leadership. Servant Leadership turns the power pyramid upside down; instead of the people working to serve their leader, the leader is there to serve the people. In this session, students will learn how to use this philosophy of serving to unlock, drive, motivate, and create higher-performing teams for better-fulfilled employees.
Course Length: 1 Hour
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