Human Resource Best Practices in the 9-1-1 Center

This intensive one-day in-person training program is designed specifically for 9-1-1 center supervisors, managers, and human resources professionals. Participants will explore best practices in human resource management within the unique context of the 9-1-1 communications environment. The course covers key HR functions, including recruitment and hiring, onboarding and training, performance management, employee relations, legal compliance, and wellness programs, all tailored to the specific challenges and demands of the PSAP. Through interactive exercises, group discussions, case studies, and real-world examples, participants will gain practical knowledge and skills to effectively manage their human resources and create a positive and productive work environment.