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About the Course
A front-line supervisor in the PSAP is quite possibly the hardest yet most powerful position in the agency. This course will review a few of the biggest obstacles supervisors encounter and give ‘best practices’ techniques to handle them. The discussion will cover the basic skills, knowledge & abilities needed in supervision, various leadership methods, conflict resolution, counseling & disciplinary, proper documentation, and knowing your overall mission.
Your Instructor
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Lisa Fulton
Lisa Fulton, ENP started her public safety career in the Booking Room of the Metropolitan Nashville Police Department in 1992. She transferred to the Communications Center in 1994. Working her way through the ranks of front line call taker and dispatcher, to trainer, supervisor, and manager; she has managed operations, HR, Training, QA, and Accreditation. The Metro Nashville Department of Emergency Communications processes an average of 1.5 million calls a year and employees 190 Telecommunicators. Lisa is an Emergency Number Professional, TN-State TERT Coordinator, NENA Education Advisory Board Member, TECB Training Committee Board Member, and TN-APCO Chapter Secretary/Treasurer.