Officer safety and survival is essential for officers to successfully get through their career in one piece, mentally, emotionally, and…

Childhood sexual abuse is among the most damaging experiences an individual can endure. While such cases are regrettably common within…

This course is designed for coordinators, supervisors, and command staff to master management and risk control within police training. You…

This course provides an essential overview of the budgeting process specifically for new law enforcement leaders, such as a Chief…

Training for worst-case scenarios is a critical component of any first responder’s role. However, traditional training models often become routine,…

First responders may be exposed to up to 1,000 times more potentially traumatic events than the average individual. The cumulative…

Leaders often struggle to determine whether an employee needs coaching, corrective action, or formal discipline. Missteps in this area can…

Challenging employee behaviors often test a leader’s patience, confidence, and communication skills. This session equips leaders with emotionally intelligent strategies…

This course provides students who have taken Basic Field Training Officer Certification with a refresher of the learning objectives covered…

This course offers a comprehensive journey into effective leadership, emphasizing self-reflection and practical application. It explores diverse leadership styles, including…

First responders are trained to control chaos on the outside, but the real challenge is what happens internally after the…

Prepare for law enforcement and tactical operations in low-light and no-light conditions. This course covers the physiological effects of darkness…

This course provides law enforcement personnel with the tactical process for systematically entering, searching, and securing potentially hostile structures. You…

This course provides foundational concepts for pistol shooting, focusing on speed and accuracy. Students will learn about proper grip, recoil…

This course explores how generational values, communication preferences, and motivators shape today’s public safety workplace. Participants will learn practical strategies…

Conflict is a natural part of human interaction—yet how we respond to it can determine whether relationships strengthen or break…

This course with Bobby Bostaph is focused on surviving a gunfight in and around a vehicle. The curriculum begins with…

This course, "How Mismanaged Conflict Affects Retention in 911 Centers," explores the critical link between workplace conflict, culture, and retention…

This course explores how tolerated behaviors—positive or negative—become the standard within a 911 communications center. Participants will learn how leadership…

This course is designed for anyone with a driving role or involved in fleet maintenance. You will learn about the…

This course explores the use of body-worn cameras, including their historical context, pros, and cons. It covers legal and policy…

This course focuses on emergency vehicle operations, specifically addressing the leading causes of law enforcement fatalities and civilian injuries in…

This course introduces the Asher Model, a seven-point approach to creating a culture of wellness, transforming tragedy into hope within…

This course delves into the essential world of policy development within criminal justice organizations. It defines sound policy intent, explores…

This course emphasizes the crucial role of communication in leadership, asserting that effective leadership is impossible without it. You will…

This course provides essential training in identifying verbal and nonverbal cues of deceit. It covers establishing baselines, recognizing inconsistencies in…

This course explores organizational behavior, focusing on how individuals, groups, and structures influence workplace dynamics. Students will delve into motivation…

This annual refresher course for Field Training Officers (FTOs) provides essential reminders on various aspects of the FTO program. Students…

This course trains law enforcement officers to recognize and respond to imminent threats. It focuses on subconscious communication, perception, and…

This course, "Just the Two of Us: The Mentorship Approach," provides essential insights into building effective mentorship programs in 911…

This round table therapy-style discussion entitled “Triggers, Trauma, and Telecommunicators” aims to provide a safe and compassionate space for telecommunicators…

This course is taught by retired Police Chief Tim Crystal, who has 40 years of experience. It emphasizes that communication…

This course explores the crucial role of community outreach, engagement, and recruitment in 911 emergency communication centers. Students will learn…

Behind every emergency call is a calm, collected voice managing chaos—yet that calm often masks a growing, silent burden. The…

Court-Ready 911 equips emergency communications professionals with the knowledge and tools to strengthen liability awareness, policy compliance, and courtroom readiness. Participants…

Public safety professionals operate in high-stakes environments where pressure, unpredictability, and human behavior constantly test personal and professional limits. Grounded…

Change doesn’t just happen—it’s created. In public safety and 9-1-1 communications, meaningful progress requires vision, strategy, and courage.

Strategic Positioning:…

When the unthinkable happens—a cyberattack takes down your CAD system, your phones glitch, and your operations are thrown into chaos—how…

Suicide touches every corner of public safety—dispatchers, first responders, and the communities they serve. Behind every statistic is a story…

In a world where constant comparison—especially on social media—can erode confidence and clarity, it’s easy to lose sight of who…

Across the country, 9-1-1 centers are discovering new ways to serve their communities beyond emergency response. Many agencies are forming…

Advocacy is not just about policy—it’s about people. The well-being, recognition, and professional status of 9-1-1 telecommunicators depend on informed,…

After a major incident, how support is offered can make or break recovery. Dispatchers and first responders often carry unseen…

Conflict is inevitable in the high-pressure environment of a 9-1-1 center. Personality differences, stress, and communication breakdowns can easily ignite…

Even the most experienced call-takers face moments where the script isn’t enough. Suicidal callers, escalating domestic situations, and emotionally charged…

Behind every emergency call, dispatchers experience an emotional impact often invisible to others. Over time, exposure to crisis, tragedy, and…

Mentorship is a game-changer in dispatcher development. The challenges of the emergency communications center—emotional intensity, technical complexity, and high turnover—make…

From Baby Boomers to Gen Z, each generation brings its own set of values, communication styles, and work expectations to…

Culture is the heartbeat of every Emergency Communications Center (ECC). A healthy culture promotes trust, teamwork, and accountability; a toxic…

In crisis, your voice is your most powerful tool. Every word, tone, and pause can influence how a caller—or a…

The “Gold Line” connects every emergency call to the first responders who answer the radio—and to the communities they serve.…

Even the most seasoned dispatcher can feel shaken during intense, chaotic calls. In these moments, calm and clarity are essential—not…

This course challenges 9-1-1 center leaders to move beyond the assumption that “more training” solves every issue. Participants learn to…

Dispatchers face nonstop stress during every shift, from emotionally charged calls to split-second decisions that impact lives. Over time, this…

This course provides an essential update on significant Michigan legal changes from 2024-2025. Students will learn about new legislation covering…

This course on Use of Force Report Writing focuses on documenting and articulating the reasonableness of law enforcement actions. You…

This course, "Alzheimer's Awareness with Law Enforcement," provides essential training for officers on understanding and interacting with individuals affected by…

This course equips law enforcement officers with essential knowledge to combat racial profiling. Students will learn to define racial profiling,…

This course focuses on developing leadership skills beyond traditional management, emphasizing the transition from "success to signifi cance." Key topics…

This course offers a comprehensive journey into effective leadership, emphasizing self-reflection and practical application. It explores diverse leadership styles, including…

This course provides law enforcement leaders with practical frameworks and modern methodologies for developing strategic plans and creating effective training…

This advanced course examines critical components of performance management and organizational change within modern law enforcement agencies. Participants will learn…

This course addresses critical issues facing police agencies today. Led by an experienced former Police Chief Dwayne Orrick, the program…

Mastering Your Money presents a practical, innovative approach to financial well-being in the 9-1-1 industry. This presentation will guide you…

This course provides law enforcement officers with a foundational understanding of First Amendment principles as they relate to their daily…

This course addresses the growing challenge of designer drugs in toxicology. Taught by forensic toxicologist Jolene Bierly, it provides law…

This course, Ballistic Shield: Tactics and Techniques, presented by Sergeant Justin Miller, offers a comprehensive deep dive into shield operations.…

This course provides an in-depth introduction to ballistic shield use for law enforcement. It addresses common criticisms, highlights benefits, and…

In this course, Dr. Marc Brown guides participants through building and evaluating effective use of force training. He emphasizes stress-testing…

In this course, Dr. Marc Brown emphasizes the critical role of detailed and factual report writing in use of force…

In this course, Dr. Marc Brown focuses on the legal and tactical aspects of police interactions, particularly the justification for…

This course on Mastering Search and Seizure is a deep dive into the Fourth Amendment and its application by law…

This course focuses on equipping law enforcement officers with the skills to effectively document use of force incidents. Taught by…

This course emphasizes the critical importance of effective articulation for law enforcement officers when documenting use of force. Taught by…

This course equips public safety professionals with essential leadership skills and knowledge. Designed for aspiring leaders or current supervisors seeking…

This course examines human fatigue in 24/7 operations, exploring the impact of fatigue on individual health, organizational performance, and in…

In this course, Rex Scism will equip law enforcement professionals with strategies to address evolving societal dynamics. He will cover…

This course focuses on leadership development. Led by Katrina Harley, a 911 director and former executive director, the course aims…

This presentation, led by Dr. Leah Kaylor, provides essential education on suicide awareness and prevention. It dispels common myths, highlights…

This presentation, led by Dr. Leah Kaylor, provides an essential overview of mental health, distinguishing it from mental illness and…

This transformative 2-hour session, the second part of a 4-hour series, delves into advanced strategies for developing high-performing teams in…

This transformative 2-hour session, the first part of a 4-hour series, explores the foundations of high-performing teams within the context…

In this course, Dr. Heather McElroy covers the essential aspects of psychological fitness for duty evaluations in public safety. She…

This presentation, led by Dr. Leah Kaylor, explores compassion fatigue in high-stakes roles, particularly law enforcement. It differentiates compassion fatigue…

This presentation, led by Dr. Leah Kaylor, explores burnout in law enforcement, differentiating it from compassion fatigue and outlining its…

This course is designed to equip telecommunicators with the skills to identify red flags of domestic violence through call interactions,…

This course is Onsite+ only with varying Training Experts. In today’s fast-evolving public safety environment, strong and strategic leadership is…

This course is Onsite+ only with varying Training Experts. This 16-hour in-person and 4-hour online course expands on essential leadership…

This course explores the definition, underlying causes, and manifestations of implicit bias in law enforcement, specifically focusing on patrol interactions.…

Officers must be able to articulate the reasonableness of every use of force. Use of Force Report Writing will provide…

Dr. Heather McElroy discusses the definition, legal context, and purpose of fitness for duty evaluations for law enforcement officers and…

This course focuses on the practical aspects of policy and procedure development within law enforcement agencies. It emphasizes the importance…

This course provides a comprehensive analysis of the dynamic landscape of policy evolution within law enforcement agencies. It examines the…

The Sigma First Responder Health Initiative addresses the high rates of heart disease in law enforcement and firefighters, who experience…

This course focuses on substance use disorders from a healthcare perspective, aiming to shift understanding from a criminal justice viewpoint.…

In this course, Monica Million explores the impact of Artificial Intelligence (AI) in 9-1-1 centers. She will define terms like…

The Sigma First Responder Health Initiative addresses the high rates of heart disease in law enforcement and firefighters, who experience…

This course will provide participants with a clear understanding of the potential liability exposure involved in receiving and processing routine…

In this course, Chief Joe Quave explores the multifaceted nature of leadership in law enforcement and its direct impact on…

Discover how to elevate your training programs with insights from the science of learning. In this session, we’ll explore key…