This course is taught by retired Police Chief Tim Crystal, who has 40 years of experience. It emphasizes that communication…

This course explores the crucial role of community outreach, engagement, and recruitment in 911 emergency communication centers. Students will learn…

Behind every emergency call is a calm, collected voice managing chaos—yet that calm often masks a growing, silent burden. The…

Court-Ready 911 equips emergency communications professionals with the knowledge and tools to strengthen liability awareness, policy compliance, and courtroom readiness. Participants…

Behind every high-performing public safety team are individuals managing stress, emotion, and human complexity. Building Safeguards with Emotional Intelligence equips participants…

Change in public safety is constant—new technology, evolving expectations, and shifting team dynamics. Embracing Change empowers participants to view transformation as…

Today’s public safety environment demands more than technical skill—it requires emotional intelligence, cultural awareness, and the ability to lead with…

Public safety professionals operate in high-stakes environments where pressure, unpredictability, and human behavior constantly test personal and professional limits. Grounded…

Change doesn’t just happen—it’s created. In public safety and 9-1-1 communications, meaningful progress requires vision, strategy, and courage.

Strategic Positioning:…

When the unthinkable happens—a cyberattack takes down your CAD system, your phones glitch, and your operations are thrown into chaos—how…

Suicide touches every corner of public safety—dispatchers, first responders, and the communities they serve. Behind every statistic is a story…

In a world where constant comparison—especially on social media—can erode confidence and clarity, it’s easy to lose sight of who…

Across the country, 9-1-1 centers are discovering new ways to serve their communities beyond emergency response. Many agencies are forming…

Advocacy is not just about policy—it’s about people. The well-being, recognition, and professional status of 9-1-1 telecommunicators depend on informed,…

After a major incident, how support is offered can make or break recovery. Dispatchers and first responders often carry unseen…

Conflict is inevitable in the high-pressure environment of a 9-1-1 center. Personality differences, stress, and communication breakdowns can easily ignite…

Even the most experienced call-takers face moments where the script isn’t enough. Suicidal callers, escalating domestic situations, and emotionally charged…

Behind every emergency call, dispatchers experience an emotional impact often invisible to others. Over time, exposure to crisis, tragedy, and…

Mentorship is a game-changer in dispatcher development. The challenges of the emergency communications center—emotional intensity, technical complexity, and high turnover—make…

From Baby Boomers to Gen Z, each generation brings its own set of values, communication styles, and work expectations to…

Culture is the heartbeat of every Emergency Communications Center (ECC). A healthy culture promotes trust, teamwork, and accountability; a toxic…

In crisis, your voice is your most powerful tool. Every word, tone, and pause can influence how a caller—or a…

The “Gold Line” connects every emergency call to the first responders who answer the radio—and to the communities they serve.…

Even the most seasoned dispatcher can feel shaken during intense, chaotic calls. In these moments, calm and clarity are essential—not…

This course challenges 9-1-1 center leaders to move beyond the assumption that “more training” solves every issue. Participants learn to…

Dispatchers face nonstop stress during every shift, from emotionally charged calls to split-second decisions that impact lives. Over time, this…

This course provides an essential update on significant Michigan legal changes from 2024-2025. Students will learn about new legislation covering…

This course on Use of Force Report Writing focuses on documenting and articulating the reasonableness of law enforcement actions. You…

This course, "Alzheimer's Awareness with Law Enforcement," provides essential training for officers on understanding and interacting with individuals affected by…

This course equips law enforcement officers with essential knowledge to combat racial profiling. Students will learn to define racial profiling,…

This course focuses on developing leadership skills beyond traditional management, emphasizing the transition from "success to signifi cance." Key topics…

This course offers a comprehensive journey into effective leadership, emphasizing self-reflection and practical application. It explores diverse leadership styles, including…

This course provides law enforcement leaders with practical frameworks and modern methodologies for developing strategic plans and creating effective training…

This advanced course examines critical components of performance management and organizational change within modern law enforcement agencies. Participants will learn…

This course addresses critical issues facing police agencies today. Led by an experienced former Police Chief Dwayne Orrick, the program…

Mastering Your Money presents a practical, innovative approach to financial well-being in the 9-1-1 industry. This presentation will guide you…

This course provides law enforcement officers with a foundational understanding of First Amendment principles as they relate to their daily…

This course addresses the growing challenge of designer drugs in toxicology. Taught by forensic toxicologist Jolene Bierly, it provides law…

This course, Ballistic Shield: Tactics and Techniques, presented by Sergeant Justin Miller, offers a comprehensive deep dive into shield operations.…

This course provides an in-depth introduction to ballistic shield use for law enforcement. It addresses common criticisms, highlights benefits, and…

In this course, Dr. Marc Brown guides participants through building and evaluating effective use of force training. He emphasizes stress-testing…

In this course, Dr. Marc Brown emphasizes the critical role of detailed and factual report writing in use of force…

In this course, Dr. Marc Brown focuses on the legal and tactical aspects of police interactions, particularly the justification for…

This course on Mastering Search and Seizure is a deep dive into the Fourth Amendment and its application by law…

This course focuses on equipping law enforcement officers with the skills to effectively document use of force incidents. Taught by…

This course emphasizes the critical importance of effective articulation for law enforcement officers when documenting use of force. Taught by…

This course equips public safety professionals with essential leadership skills and knowledge. Designed for aspiring leaders or current supervisors seeking…

This course examines human fatigue in 24/7 operations, exploring the impact of fatigue on individual health, organizational performance, and in…

In this course, Rex Scism will equip law enforcement professionals with strategies to address evolving societal dynamics. He will cover…

This course focuses on leadership development. Led by Katrina Harley, a 911 director and former executive director, the course aims…

This presentation, led by Dr. Leah Kaylor, provides essential education on suicide awareness and prevention. It dispels common myths, highlights…

This presentation, led by Dr. Leah Kaylor, provides an essential overview of mental health, distinguishing it from mental illness and…

This transformative 2-hour session, the second part of a 4-hour series, delves into advanced strategies for developing high-performing teams in…

This transformative 2-hour session, the first part of a 4-hour series, explores the foundations of high-performing teams within the context…

In this course, Dr. Heather McElroy covers the essential aspects of psychological fitness for duty evaluations in public safety. She…

This presentation, led by Dr. Leah Kaylor, explores compassion fatigue in high-stakes roles, particularly law enforcement. It differentiates compassion fatigue…

This presentation, led by Dr. Leah Kaylor, explores burnout in law enforcement, differentiating it from compassion fatigue and outlining its…

This course is designed to equip telecommunicators with the skills to identify red flags of domestic violence through call interactions,…

This course is Onsite+ only with varying Training Experts. In today’s fast-evolving public safety environment, strong and strategic leadership is…

This course is Onsite+ only with varying Training Experts. This 16-hour in-person and 4-hour online course expands on essential leadership…

This course explores the definition, underlying causes, and manifestations of implicit bias in law enforcement, specifically focusing on patrol interactions.…

Officers must be able to articulate the reasonableness of every use of force. Use of Force Report Writing will provide…

Dr. Heather McElroy discusses the definition, legal context, and purpose of fitness for duty evaluations for law enforcement officers and…

This course focuses on the practical aspects of policy and procedure development within law enforcement agencies. It emphasizes the importance…

This course provides a comprehensive analysis of the dynamic landscape of policy evolution within law enforcement agencies. It examines the…

The Sigma First Responder Health Initiative addresses the high rates of heart disease in law enforcement and firefighters, who experience…

This course focuses on substance use disorders from a healthcare perspective, aiming to shift understanding from a criminal justice viewpoint.…

In this course, Monica Million explores the impact of Artificial Intelligence (AI) in 9-1-1 centers. She will define terms like…

The Sigma First Responder Health Initiative addresses the high rates of heart disease in law enforcement and firefighters, who experience…

This course will provide participants with a clear understanding of the potential liability exposure involved in receiving and processing routine…

In this course, Chief Joe Quave explores the multifaceted nature of leadership in law enforcement and its direct impact on…

Discover how to elevate your training programs with insights from the science of learning. In this session, we’ll explore key…

This one-hour course on the National Integrated Ballistic Information Network (NIBIN) is designed to educate law enforcement personnel on how…

This course covers Marcy's Law and victim rights in Ohio. Lt. Shawn Parker will discuss the importance of understanding and…

This course focuses on building resilience in both professional and personal life. It emphasizes that resilience is not just about…

In this course, Tracy Ertl will prepare 9-1-1 telecommunicators to handle calls involving people they know or the field responders…

This session focuses on navigating the ethical challenges faced by public officials and first responders. Tracy Eldridge, ENP, will discuss…

This course is designed to empower law enforcement professionals with the knowledge and tools needed to effectively manage social media…

This course introduces Brainspotting, a brain-based therapy discovered by Dr. David Grand. Brainspotting is a powerful, focused treatment method that…

In this course, Deputy Direct of ILEETA Joe Willis will discuss the importance of specialty investigations in law enforcement, focusing…

In this course, Tracy Ertl from HeroLight Training will discuss how telecommunicators can best serve veterans who call 9-1-1. She…

This course introduces Eye-Movement Desensitization and Reprocessing (EMDR), a brain-based therapy for trauma and other issues. It covers EMDR's history,…

This course educates correctional officers on ethics, values, and principles. It details the types of failures that can befall officers…

This course will provide insight into how to prepare for a crisis as a first-line supervisor before one occurs, causing…

The 9-1-1 profession is changing dramatically, so it is more imperative than ever that agencies have a great policy manual…

In this course, Chief Joe Quave provides an in-depth understanding of red dot sights for pistols, focusing on their advantages,…

This one-hour session will cover various personnel issues and explore options for addressing these issues. Supervisors often feel frustrated and…

The Internet has allowed child sexual offenders to identify and groom victims online prior to ever having physical contact with…

Law enforcement agencies have generally ignored officer-involved domestic violence and allowed batterers to continue wearing a badge, enforcing domestic violence…

Being sensitive to the needs of trainees is vital—but it seems to get progressively harder the longer you serve as…

This course is designed to re-acquaint law enforcement officers with the characteristics and possible problems associated with interacting with persons…

This course is designed to train first responders in proper tactics and techniques when responding to an active shooter event.…

In this course, Halcyon Frank explores how artificial intelligence can revolutionize your public safety training programs. This session covers practical…

This course is a one-hour primer for Leading Without Rank presented by Command Presence. Leading Without Rank was designed to…

In this course, Joe Willis will discuss how to foster relationships within law enforcement. Participants will learn eight principles of…

This course will cover the basics of de-escalation and techniques that can be deployed to help officers defuse volatile situations.

In this course, Lea Harms will explore the evolving landscape of 9-1-1, emphasizing the increasing importance of data from diverse…

Everyone has implicit biases. Unfortunately, implicit biases can prevent officers from interacting effectively with people who are different from themselves.…

Offering a text to 911 solution ensures you give all citizens access to public safety services. You will be presented…

Intimidated by HR? You don’t have to be! This course explains the laws pertaining to FMLA, ADA, and hiring in…