COURSE NAME

COURSE OVERVIEW

Effective communication is foundational to pretty much everything else, especially for people in leadership positions. Communication is something we have to do on a daily basis and getting better at it improves what we are able to accomplish, not just individually, but also as a team. In this course, Dr. Davis will discuss the importance of effective communication in leadership, barriers to communication, and the importance of building relationships through communication.
Because they work in a high stress environment, it is vital for telecommunicators to learn tools to better care for and nourish their body. In this course, Natalie Hunt will discuss activities that activate the parasympathetic nervous system, breathing techniques that can reduce stress, the importance of sleep and how to get a good night’s rest, examples of balanced, healthy meals, and how to become an advocate for health in your PSAP.