FAQs

Because ... You Deserve More

IS MY DATA SECURE?

Yes. We are experts in managing the technical backend of software systems. As a result, we house data on cloud-based secure servers with regular backups to make sure that your system is reliable, available, and safe.


I NEED SOME PROFESSIONAL DEVELOPMENT TO BUILD MY RESUME, CAN I SUBSCRIBE AS AN INDIVIDUAL?

As an individual officer, keeping up with the demands of professional development while balancing your other responsibilities can be challenging. Virtual Academy offers expert led courses to help build your skills and knowledge on specific topics related to your field. Plus, you can access any one of our high quality training courses on demand on our website. Check out our full course catalog here.


HOW MUCH DOES IT COST?

Virtual Academy is available to departments for $69 per officer for a full year’s access to all courses.


IS THERE TECH SUPPORT?

We have a dedicated, US based team of support technicians available around the clock to help any member of your department quickly work through any technical issues.


I DON'T SEE A TRAINING OFFERED THAT MY DEPARTMENT NEEDS, CAN YOU BUILD A CLASS TO MEET THAT NEED?

We have a full professional content development team on staff that works to build classes to meet specialized training needs.


WHAT IS DEGREE ADVANTAGE?

Degree Advantage is a program created by Virtual Academy, after having discovered a need for our clients to not only receive high-quality training that is affordable and easily accessible, but also education that meets these standards as well. So, we sought out higher education institutions that are passionate about helping public safety professionals, and we work to give you the best options out there for continuing your education. Click here for more information.


HOW DO I KNOW IF A COURSE IS ACCREDITED IN MY STATE? 

Virtual Academy is approved in 32 states currently to determine if your state is included, please contact us at sales@virtualacademy.com.


DO I NEED TO INSTALL ANY SOFTWARE TO VIEW MY COURSES?

Our software is completely cloud-based so there is no hardware or software needed to download. An internet connection is needed to access Virtual Academy.


HOW WILL I RECEIVE MY LOGIN INFORMATION?

Our 24/7 technical support team will send you your login information. Should you have any questions, they are there to help at no extra charge.


CAN COURSES BE DOWNLOADED AND ACCESSED OFFLINE?

Courses can be downloaded onto the Virtual Academy App* using an internet connection and then accessed offline. *Available in select states.


WILL MY TRAINING COUNT TOWARDS COLLEGE CREDITS?

Yes! At Virtual Academy we know you deserve better, so we work with colleges and universities across the nation with our Degree Advantage program. So if you are seeking a degree, take the advantage!