Virtual Roundtable 9-1-1:2021


Tuesday, April 13, 2021 at 10am CST

This 1-hour event features 3 esteemed speakers who are at the forefront of mental health in 9-1-1 and passionate about research and connecting telecommunications to the best mental health resources
available. They are excited to discuss mental health in the PSAP, pandemic stress, and PTSD. They will also share what they've found in their extensive research and implementation of peer support.




Dr. Michelle Lilly

Dr. Michelle Lilly is an Associate Professor of Clinical Psychology at Northern Illinois University (NIU). She completed her undergraduate training at Brown University before earning her doctorate in clinical psychology at the University of Michigan in 2008. Throughout her professional career, Dr. Lilly has studied the psychological and physical impact of violence and trauma. Her dissertation focused on how world views and coping affect risk for posttraumatic stress disorder (PTSD) and depression in female survivors of domestic violence. Early in her career at NIU, she became involved in research with 9-1-1 telecommunicators and has continued to focus on this understudied population. Dr. Lilly’s research on mental and physical health in the 9-1-1 industry has been used to argue for job reclassification for 9-1-1 telecommunicators across the nation. She has done trainings across the country on the topics of PTSD, stress management, and resilience for a variety of public safety audiences. Currently, Dr. Lilly holds a grant from the state of Illinois to provide free trainings on PTSD and suicide for law enforcement. She is also the owner of 9-1-1 Recovers, a telebehavioral health practice for public safety and their families that provides evidence-based intervention for PTSD, depression, and anxiety. In addition, she provides organizational assessment and consultation through Lilly Consulting. Dr. Lilly is a licensed clinical psychologist in the state of Illinois with APIT approval to provide therapy services across state lines.


James W. Marshall, M.A.

Jim is a licensed mental health professional whose 911 Training Institute (911TI) specializes in training for responder resilience and management of calls involving suicide and mental illness. 911TI has created a PSAP Peer Support Program model with a 40-hour certification curriculum, and provides extensive guidance to PSAP partners in building and maintaining these programs. Jim is co-editor of The Resilient 9-1-1 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 9-1-1 Center. In addition, Jim is co-chair of the NENA Acute/Traumatic and Chronic Stress Standard Workgroup, a member of the NENA Wellness Committee, and served as co-chair of the NENA Working Group developing the revised Suicide Prevention Interoperability Standard. Jim's training, publications, research, and conference presentations are dedicated to fostering the performance, well-being, and quality of life of The Very First Responder.


Pam Opoka, ENP

Pam Opoka, ENP, is the Public Safety Training Coordinator and Peer Support Program Planner at Mid-America Regional Council (MARC). She has over 25 years of experience in Public Safety and has a master’s degree in Public Administration, with certification in Performance Management. Pam is active in University Research projects and workgroups within National Emergency Number Association (NENA). She is currently the co-chair of NENA’s Wellness Committee Peer Support Work Group and a member of NENA’s Education Advisory Board.