The Resilience Mindset
Telecommunicators face many challenges in PSAPs that they have no control over, which can cause an immense amount of stress. This course will help telecommunicators think about different ways that they can approach those stressors, particularly things that they cannot control, and ways to bolster their resilience. In this course, Dr. Michelle Lilly will discuss resilience mindset and provide work-related and non-work-related examples and how values-driven living that can bolster resilience.
Course Length: 1 Hour
Meet your Instructor
Dr. Michelle Lilly
Expertise:
Dr. Michelle Lilly has studied the physical and mental health of public safety professionals over the past decade. She is among the first to publish data on the mental and physical health of 9-1-1 professionals and has worked on research projects with retired law enforcement. She is trained in evidence-based interventions for stress and mental health conditions and has experience in delivering training and intervention at the individual and group level. She has received state funding to support the development and distribution of her Saving Blue Lives training on PTSD, suicide, peer support, and resilience.