Utilizing Peer Support to Improve PSAPs
The ultimate goal of peer support is to enhance well-being of agencies and their telecommunicators. This course covers the basics of peer support as well as its benefits and provides strategies you can use to provide basic peer support.
Course Length: 1 Hour
Meet your Instructor
Dr. Michelle Lilly
Expertise:
Dr. Michelle Lilly has studied the physical and mental health of public safety professionals over the past decade. She is among the first to publish data on the mental and physical health of 9-1-1 professionals and has worked on research projects with retired law enforcement. She is trained in evidence-based interventions for stress and mental health conditions and has experience in delivering training and intervention at the individual and group level. She has received state funding to support the development and distribution of her Saving Blue Lives training on PTSD, suicide, peer support, and resilience.