Active Listening Skills
In this course, JC Ferguson will discuss how to listen empathically and critically, how to feel what someone else if feeling, and how to answer why people are doing things so that you can pick up as much information as possible that will help achieve the best outcome of a call.
Course Length: 1 Hour
Meet your Instructor
JC Ferguson
Expertise:
JC Ferguson is currently Commander over the Training Academy and Continuing Education for the Communications division of Austin-Travis Co EMS. His past experience includes service industry management, pavement engineering and emergency public service with experience in fire fighting, law enforcement, EMS and communications/dispatch.