9-1-1
Because ... you deserve more training for your Telecommunicators!

Kelly Sanders-Kelley

9-1-1 National Director
[email protected]
615.499.1061Book a Tour

Veronica Neal

Partner Development Representative
[email protected]
512.850.1705Book a Tour

Jesse Lewis

Partner Development Representative
[email protected]
585.368.8861Book a Tour

Ginger Kelley

9-1-1 Marketing and Partner Engagement Coordinator
[email protected]
615.499.2297

36+ hours of 9-1-1 training delivered by Industry Experts.

Strategic Partners

National Emergency Number Association

Tennessee Emergency Communications Board

Virtual Academy's Telecommunications courses allow us to work at our own pace and they continuously release new courses throughout the year. The Training Management System gives us the ability to manage all training records and conduct policy management in one system. They are available for all users 24/7 to provide tech support and they are always open to feedback and new course suggestions.
CANDY CAPRA, Duty Supervisor, Emergency Communications, Minneapolis/St. Paul International Airport, Metropolitan Airports Commission, Minnesota
The quality of Virtual Academy courses are great! They have Telecommunication courses as well as Public Safety courses. This gives our staff the opportunity to take a variety of courses and not get pigeon-holed into one area allowing them to grow and expand their knowledge base at a very affordable investment per user.
Jennifer Kirkland, ENP, CPE, RPL, ARM-P 9-1-1 Center Manager | Grand Junction Regional Communication Center
When we started looking for a training partner our goal was to find a system to manage all of our training records in one place. Although we are a small PSAP it is a great feature and certainly a more convenient way to manage records on a daily basis.
Karan Wilkins, Autauga County 911, AL, Operations and Training Manager
The Virtual Academy platform has been providing valuable, self-paced training for our Communications Specialists for over a year. The course content and the presenters are extremely knowledgeable and provide essential training that is relevant to Mississippi's Public Safety Telecommunicators. Their platform is very affordable and saves time and cost to our agency.  Virtual Academy's customer service and sales team are available 24/7 and open to feedback giving their customers the absolute best experience possible. As Department Head, my only regret is that I did not purchase this training platform sooner.
Kristen Campanella, MCEM, CFM; Director 0f Oktibbeha County EMA/E911
The Virtual Academy platform has been providing valuable, self-paced training for our Communications Specialists for over a year. The course content and the presenters are extremely knowledgeable and provide essential training that is relevant to Mississippi's Public Safety Telecommunicators. Their platform is very affordable and saves time and cost to our agency.  Virtual Academy's customer service and sales team are available 24/7 and open to feedback giving their customers the absolute best experience possible. As Department Head, my only regret is that I did not purchase this training platform sooner.
Kristen Campanella, MCEM, CFM, Director, Oktibbeha County EMA/E911
We also appreciate that since Virtual Academy works with our PD, there’s a great symmetry we get to take advantage of when we both work on the same system and can share knowledge through a shared online training platform.
Merle Luster, ENP, 9-1-1 PSAP Operations Coordinator, Ark-Tex Council Of Governments
Quite frankly, when I looked into Virtual Academy and realized the affordability, high-level training and then found out they were a TCOLE approved provider it was a win, win, win.  I also work with 12 agencies, so when I found out they do pool submission it was the fourth win!  So far I’ve been thrilled with everything from the platform being easy to use, like assigning training instantly, to my options for notifications from anywhere; it seems obvious it was designed specifically with our needs in mind.
Merle Luster, ENP, 9-1-1 PSAP Operations Coordinator, Ark-Tex Council Of Governments
When legislation requiring T-CPR training was on the horizon, we learned that Virtual Academy would be offering a virtual T-CPR course through our partnership at no additional cost to us. We were amazed. Budgets are shrinking and agencies are forced to rethink how they deliver training to their employees. Virtual Academy hasn’t just gone outside the box, they demolished the box entirely.
Sean Lovejoy, ENP, RPL, Manager – Training / Quality Assurance, Memphis Police Department Emergency Communications Bureau

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