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Course Category

Corrective Actions Roll Call

  1. Courses
  2. Corrective Actions Roll Call
Corrective Actions Roll Call
  • Overview
Differentiate between corrective actions and disciplinary measures, and discuss forms of corrective actions to improve specific employee behaviors

Course Length: 10 Minutes

Meet your Instructor

Lisa Fulton

Lisa Fulton

Expertise:

Instructor - National Emergency Number Association

Lisa Fulton, ENP started her public safety career in the Booking Room of the Metropolitan Nashville Police Department in 1992. She transferred to the Communications Center in 1994. Working her way through the ranks of front line call taker and dispatcher, to trainer, supervisor, and manager; she has managed operations, HR, Training, QA, and Accreditation. The Metro Nashville Department of Emergency Communications processes an average of 1.5 million calls a year and employees 190 Telecommunicators. Lisa is an Emergency Number Professional, TN-State TERT Coordinator, NENA Education Advisory Board Member, TECB Training Committee Board Member, and TN-APCO Chapter Secretary/Treasurer.

Other Courses from Lisa Fulton

Hiring Considerations in the Telecommunications Center Roll Call

Addressing Issues with Employees Roll Call

Setting Employees Up for Success Roll Call

Call Processing for EMS Roll Call

Call Processing for Fire Services Roll Call

Processing Calls from Children or the Elderly Roll Call

Processing Calls from the Deaf and Hard of Hearing Roll Call

Call Evaluation for Telecommunications Centers Roll Call

Quality Assurance for Improvement and Recognition Roll Call

Quality Improvement Program for Telecommunications Centers Roll Call

Mutual Aid and the TERT Program Roll Call

Calming Techniques for Callers in Emergency Situations Roll Call

Understanding the Need for Empathy as Call Takers Roll Call

Call Taking Etiquette Roll Call

Voice Quality in the Telecommunications Center Part 2 Roll Call

Voice Quality in the Telecommunications Center Part 1 Roll Call

Using the C.A.R.E Principle for Quality Customer Service Roll Call

Customer Service in the Telecommunications Center Roll Call

Dealing with 911 Callers with Special Needs Part 2 Roll Call

Dealing with 911 Callers with Special Needs Part 1 Roll Call

Benefits of a Case Review Roll Call

Levels of Service for PSAPs Roll Call

Tactical Dispatchers and Emergency Operations Centers Roll Call

Introduction to the National Incident Management System (NIMS) Roll Call

Calming Techniques for Dealing with 911 Callers Roll Call

Active Listening Roll Call

The Communication Cycle Roll Call

Stress Management Strategies Roll Call

The Importance of Sleep for Telecommunicators Roll Call

Servant Leadership Roll Call

Corrective Actions Roll Call

Supervision 101 for the Telecommunications Center

Personnel Issues

HR Practices for the Telecommunications Center

Counseling and Discipline for the Telecommunications Center

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