Corrective Actions Roll Call
Course Length: 10 Minutes
Meet your Instructor
Lisa Fulton
Expertise:
Instructor - National Emergency Number Association
Lisa Fulton, ENP started her public safety career in the Booking Room of the Metropolitan Nashville Police Department in 1992. She transferred to the Communications Center in 1994. Working her way through the ranks of front line call taker and dispatcher, to trainer, supervisor, and manager; she has managed operations, HR, Training, QA, and Accreditation. The Metro Nashville Department of Emergency Communications processes an average of 1.5 million calls a year and employees 190 Telecommunicators. Lisa is an Emergency Number Professional, TN-State TERT Coordinator, NENA Education Advisory Board Member, TECB Training Committee Board Member, and TN-APCO Chapter Secretary/Treasurer.
Other Courses from Lisa Fulton
Hiring Considerations in the Telecommunications Center Roll Call
Addressing Issues with Employees Roll Call
Setting Employees Up for Success Roll Call
Call Processing for EMS Roll Call
Call Processing for Fire Services Roll Call
Processing Calls from Children or the Elderly Roll Call
Processing Calls from the Deaf and Hard of Hearing Roll Call
Call Evaluation for Telecommunications Centers Roll Call
Quality Assurance for Improvement and Recognition Roll Call
Quality Improvement Program for Telecommunications Centers Roll Call
Mutual Aid and the TERT Program Roll Call
Calming Techniques for Callers in Emergency Situations Roll Call
Understanding the Need for Empathy as Call Takers Roll Call
Call Taking Etiquette Roll Call
Voice Quality in the Telecommunications Center Part 2 Roll Call
Voice Quality in the Telecommunications Center Part 1 Roll Call
Using the C.A.R.E Principle for Quality Customer Service Roll Call
Customer Service in the Telecommunications Center Roll Call
Dealing with 911 Callers with Special Needs Part 2 Roll Call
Dealing with 911 Callers with Special Needs Part 1 Roll Call
Benefits of a Case Review Roll Call
Levels of Service for PSAPs Roll Call
Tactical Dispatchers and Emergency Operations Centers Roll Call
Introduction to the National Incident Management System (NIMS) Roll Call
Calming Techniques for Dealing with 911 Callers Roll Call
The Communication Cycle Roll Call
Stress Management Strategies Roll Call
The Importance of Sleep for Telecommunicators Roll Call
Supervision 101 for the Telecommunications Center