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General Telecommunications OnSite+ Courses
Court-Ready 911: Policies, Protocols, and Liability in Action
8 Hours
This course prepares ECC professionals to document, communicate, and testify with confidence in legal and courtroom settings.
From Service to Legacy: Building Nonprofit Foundations for Agencies
8 Hours
A step-by-step course for agencies building nonprofit foundations to expand training, wellness, and community support.
Grace Under Fire: Conflict and Accountability in the ECC
8 Hours
This course equips teams to handle conflict professionally while maintaining respect, trust, and operational standards.
Behind the Breach: A 9-1-1 Cyberattack Case Study for Floor Operations
4 Hours
Participants walk through a real cyberattack case to learn how to strengthen communications, continuity, and response during disruptions.
Advanced Crisis Call-Taking: Beyond the Script
4 Hours
Call-takers learn advanced communication techniques to manage high-risk calls when scripted responses are not enough.
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