Leadership OnSite+ Telecommunications Courses

A practical skills program that prepares new and emerging supervisors to lead with confidence, strategy, and professionalism.

A blended learning experience that sharpens the leadership, communication, and strategic skills of mid-level supervisors.

An advanced leadership program for executives seeking strategic tools to lead innovation and high-level organizational change.

A course designed to help leaders strengthen trust, communication, and cultural awareness to build more resilient public safety teams.

A leadership program focused on strengthening team wellness, communication, and accountability across the ECC.

Participants learn how to influence decision-makers, drive innovation, and turn ideas into actionable change.

This course helps leaders address root causes of performance issues and build healthy, accountable operations cultures.

Leaders learn how to transform workplace culture through accountability, communication, and team-centered strategies.

A focused look at building effective mentorship programs that boost retention, confidence, and growth in the communications center.

This course equips teams to bridge generational differences and improve collaboration across the ECC workforce.

A skills-based course teaching dispatchers how to use tone and clarity to de-escalate calls and foster confidence under pressure.