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Certified. Supported. Maryland Ready.
Maryland requires 36 hours of continuing education every year—and Virtual Academy is here to support them every step of the way. From foundational certifications to ongoing development, we provide supplemental training designed to enhance skills, reinforce protocols, and keep your team mission-ready. Our platform is trusted by agencies across the country and built to meet the demands of today’s dispatchers.
Solutions for Maryland 911
Everything you need to onboard new hires, keep veterans sharp, and stay compliant—without the administrative burden.
Online Training
Topics like crisis communication, emergency response, and stress management—available anytime, anywhere.
Certification Tracking
Easily monitor progress and training requirements with clear dashboards and exportable reports.
Policy Management
Create, assign, and track policies with built‑in acknowledgements and assessments to ensure compliance.
OnSite+ Training
Expert‑led, in‑person training tailored for public safety professionals—hybrid with virtual options.
CTO Program
Structured tools that support training officers as they guide new hires through onboarding.
NENA Telecommunicator Core Course
Industry‑recognized foundation with best practices and real‑world scenarios—ideal for new and experienced staff.
Stress Management and Resilience Built In.
At Virtual Academy, we understand the toll 911 dispatch can take—and Maryland has taken action to address it. With Senate Bill 838 now in effect, PSAPs are required to adopt and implement best practices for managing acute, traumatic, and chronic stress in the communications center.That’s why our wellness and resilience curriculum is built specifically for 911 professionals. With targeted courses like Understanding Stress for the Telecommunicator, The Resilience Mindset, and Moral Injury, we help teams not only meet the standard—but thrive under pressure.
Whether it's preparing for emotionally charged calls, navigating long-term stress, or supporting peer teams, we’re here to ensure Maryland’s dispatchers are not just certified—but truly supported.​
Download our Wellness and Resiliency Course Flyer today!
Trusted Across Maryland
What Maryland Agencies Are Saying
TESTIMONIAL
TESTATOR
Meet Your Regional Manager
Patrick Adams
Patrick Adams is your seasoned Senior Regional Manager—championing smarter training for 911 teams across a massive multi-state territory. Approachable, strategic, and mission-driven—if you’re looking for someone who truly understands public safety and is there every step of the way, Patrick’s your guy.
