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Your TCPR Program Deserves the Right Platform
Every PSAP in Minnesota is required to maintain a Telecommunicator CPR (TCPR) program, and Virtual Academy is the go-to tool agencies use to meet that mandate.
Our training is built by 911 professionals, for 911 professionals—practical, powerful, and designed to elevate your team’s performance from day one.
When you need a trusted training partner, there’s only one place to turn.
Solutions for Minnesota 911
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Online Training – Covering topics like crisis communication, emergency response, and stress management, all at your team’s fingertips.
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Policy Management – Create, assign, and track department policies in one place, with built-in assessments to ensure compliance.
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CTO Program – Structured tools to support training officers as they guide new hires through onboarding.
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Certification Tracking – Easily monitor team progress and compliance with training requirements.
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OnSite+ Training - Training that delivers expert-led, in-person training tailored for public safety professionals.
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NENA Telecommunicator Core Competency Course – Powered by Virtual Academy, this industry-recognized 40 hour course provides 911 professionals with the foundational skills, best practices, and real-world scenarios needed to handle emergency calls effectively, making it ideal for both new and experienced staff.
Get to know your Regional Manager
Patrick Adams is your seasoned Senior Regional Manager—championing smarter training for law enforcement and 911 teams across a massive multi-state territory. Over the past three years with Virtual Academy, he’s built strong relationships from Maine to Florida, delivering tailored solutions that drive real results. Approachable, strategic, and mission-driven—if you’re looking for someone who truly understands public safety and is there every step of the way, Patrick’s your guy.
