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Gold Flame Conference Schedule
Explore the full lineup of sessions designed to reignite passion and purpose in 9-1-1. From inspiring keynotes to interactive panels, each session offers practical tools and fresh perspectives on wellness, leadership, and growth in public safety. Browse the schedule, discover new ideas, and find the sessions that speak to you.
Tracy Eldridge | Nov 11th 9:00 AM
Authentically Accountable
Learn how authenticity and accountability build trust, strengthen teams, and foster understanding across differences.
Tracy Ertl | Nov 11th 10:00 AM
"Coping With Grief & Loss During the Holidays for 911"
Prepare for the emotional and operational challenges of the holidays with tools for grief awareness, resilience, and readiness.
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Doug Showalter | Nov 11th 11:00 AM
"Wellness Through Legacy"
Explore how daily choices shape your legacy as a leader and the impact you leave on your team and community.
Panel Discussion | Nov 11th 12:00 PM
"The Resilient Responder: Women Leading Wellness in 9-1-1"
Explore how women in emergency communications are driving the conversation on wellness and self-care. Hear real experiences and strategies for leading with strength, balance, and compassion in the 9-1-1 world
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Dru Clarke | Nov 11th 1:00 PM
"Culture At The Speed of Trust, 'How Psychological Safety Creates Trust'"
Discover how to build trust, inspire positivity, and transform workplace culture through compassionate, accountable leadership.
Dominique Mathis | Nov 11th 2:00 PM
"Silent Struggles: The Weight of Trauma Behind the Headset"
Uncover the hidden emotional toll of 9-1-1 work and find space for healing, understanding, and renewal.
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Dawn Shumway | Nov 11th 3:00 PM
"Protecting Your Peace"
Join Dawn Shumway for a hopeful, practical session on overcoming trauma, setting boundaries, and restoring joy.
Dr. Leah Kaylor | Nov 11th 4:00 PM
"If Sleep Were a Drug: Building Resilience Through Rest"
Learn neuroscience-based strategies from Dr. Leah Kaylor to improve sleep, fight fatigue, and boost resilience.
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JC Ferguson | Nov 12th 9:00 AM
"Peak Resilience and Antifragility - Creating Peace of Mind amidst Stress"
Build “antifragile” resilience—using stress to grow stronger and perform better on and off the job.
Brandi Powell | Nov 12th 10:00 AM
“Triggers, Trauma, and Telecommunicators”
A guided, healing discussion blending spiritual and psychological tools to process trauma and find renewed peace.
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Halcyon Frank | Nov 12th 11:00 AM
"Calm in the Chaos: Brain-Friendly Wellness Practices for Dispatchers"
Gain quick, science-backed techniques to manage stress and protect mental health—right from the console.
Panel Discussion | Nov 12th 12:00 PM
"Beyond the Checkbox: Turning 911 Wellness into Real Change"
This panel brings together national wellness leaders from NENA and APCO to share strategies that move wellness from intention to impact. Learn what’s working across the country and leave with practical steps to create lasting, meaningful change in your center.
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Jen Poole, ENP | Nov 12th 1:00 PM
"Heroes on the Frontline: Balancing Stress, Relationships, and Technology in 911"
An open conversation on the emotional, relational, and professional challenges of 9-1-1 work—and how to overcome them.
Shantelle Oliver | Nov 12th 2:00 PM
"Stronger Minds, Stronger Leaders: Building Mental Resilience in Leadership"
Strengthen mental health awareness and resilience in leadership through interactive reflection and actionable strategies.
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Casey Flemings | Nov 12th 3:00 PM
"Mastering Your Money – A Journey to Financial Wellness for Telecommunicators"
Learn to budget, reduce debt, and plan for long-term stability with practical financial wellness tools for telecommunicators.
JaCorey Glaude | Nov 12th 4:00 PM
"The Point of No Return: Leading Beyond Burnout, Failure, and Fear."
Find purpose beyond burnout and fear with strategies to rise, rebuild, and lead with renewed confidence.
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