supremacist groups, criminal/jail intelligence processes, and alternative religions/beliefs, such as radicalized

competent in working safely, effectively, and legally with the Deaf, Deaf-Blind, and hard of hearing communities course, Mike Helms covers topics such as types of hearing loss, the language and culture of the Deaf community , and practical strategies to best serve the Deaf, Deaf-Blind, and hard of hearing communities.

Policies, Protocols, and Liability in Action 8 Hours This course prepares ECC professionals to document, communicate A step-by-step course for agencies building nonprofit foundations to expand training, wellness, and community Floor Operations 4 Hours Participants walk through a real cyberattack case to learn how to strengthen communications Advanced Crisis Call-Taking: Beyond the Script 4 Hours Call-takers learn advanced communication techniques

issue facing communications centers around the country today. When you speak confidently in front of others, it demonstrates leadership, communication skills, and Learn techniques to develop trust and open communication in the pursuit of creating productive team members Video Replay Social Media The Art Of Communication: Giving and Receiving Feedback Whether you are a frontline communicator, CTO, supervisor, command staff, or beyond, your ability to provide effective feedback

1 Hour Course Preview < Back About the Course This course discusses active threat response for fire communications Your Instructor Tracy Ertl Tracy Ertl served for 28 years in public safety communications with Brown County Public Safety Communications in Green Bay, Wisconsin.

hour session, Tracy Ertl discusses statistics concerning high-rise fires, challenges and solutions for communications Your Instructor Tracy Ertl Tracy Ertl served for 28 years in public safety communications with Brown County Public Safety Communications in Green Bay, Wisconsin.

Hours < Back About the Course Across the country, 9-1-1 centers are discovering new ways to serve their communities Many agencies are forming nonprofit foundations to fund wellness programs, advanced training, community From Service to Legacy: Building Nonprofit Foundations for Agencies guides ECC leaders and community

strategic vision, increase their organizational impact, and lead meaningful change within their centers and communities high-level topics such as organizational development, ethical decision-making, innovation in public safety communications , and influential communication strategies.

Elevating Leadership 2 days (16 hours) A blended learning experience that sharpens the leadership, communication Wellness, Leadership, and Culture 8 Hours A leadership program focused on strengthening team wellness, communication Healthy Teams in the ECC 4 Hours Leaders learn how to transform workplace culture through accountability, communication look at building effective mentorship programs that boost retention, confidence, and growth in the communications Your Voice Is Power: Communication that Calms 2 Hours A skills-based course teaching dispatchers how

strategic vision, increase their organizational impact, and lead meaningful change within their centers and communities high-level topics such as organizational development, ethical decision-making, innovation in public safety communications , and influential communication strategies.

types fluctuate throughout the year and how the holidays can intensify grief and loss for both the community Your Instructor Tracy Ertl Tracy Ertl served for 28 years in public safety communications with Brown County Public Safety Communications in Green Bay, Wisconsin.

the current social media landscape for police agencies, strategies to define your agency’s brand, and communication strategies for establishing positive relationships with the community.