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TCOLE-Approved Training. Built for Texas Telecommunicators.
Texas 9-1-1 professionals trust Virtual Academy for TCOLE-approved continuing education that works on your schedule. With a requirement of 20 hours every two years, agencies and individuals alike have full access to our comprehensive course catalog. Our flexible, on-demand learning ensures you stay compliant and confident—no matter where you serve. Plus, we report your completed hours to TCOLE weekly, keeping your records up to date automatically.
Solutions for Texas 911
Everything you need to onboard new hires, keep veterans sharp, and stay compliant—without the administrative burden.
Online Training
Topics like crisis communication, emergency response, and stress management—available anytime, anywhere.
Certification Tracking
Easily monitor progress and training requirements with clear dashboards and exportable reports.
Policy Management
Create, assign, and track policies with built‑in acknowledgements and assessments to ensure compliance.
OnSite+ Training
Expert‑led, in‑person training tailored for public safety professionals—hybrid with virtual options.
CTO Program
Structured tools that support training officers as they guide new hires through onboarding.
NENA Telecommunicator Core Course
Industry‑recognized foundation with best practices and real‑world scenarios—ideal for new and experienced staff.
Trusted Across Texas
What Texas Agencies Are Saying
"Quite frankly, when I looked into Virtual Academy and saw the affordability, high-level training, and the fact that they’re a TCOLE-approved provider, it was a win-win-win.
It’s clear the system was designed with our needs in mind."
Merle Luster, ENP, 9-1-1 PSAP Operations Coordinator, Ark-Tex Council Of Governments, Texas
Meet Your Regional Manager
Justin Whipple
Justin Whipple is your all-in Regional Manager 911. With two years at Virtual Academy, he combines deep training expertise, strategic insight, and genuine relationship-building to make sure your team gets the right solutions. Justin’s reliable, adaptable, and driven by real results—he’s the go-to guy for supporting your agency’s success.
