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TCPR-Compliant and Built for Virginia 911
Since Virginia’s TCPR mandate went into effect in 2022, Virtual Academy has been the go-to solution for telecommunicator training. While continuing education requirements remain undefined, our platform ensures your team stays ahead—offering mission-critical training designed by public safety professionals. Virginia agencies rely on Virtual Academy to stay compliant, capable, and ready for every call.
Solutions for Virginia 911
Everything you need to onboard new hires, keep veterans sharp, and stay compliant—without the administrative burden.
Online Training
Topics like crisis communication, emergency response, and stress management—available anytime, anywhere.
Certification Tracking
Easily monitor progress and training requirements with clear dashboards and exportable reports.
Policy Management
Create, assign, and track policies with built‑in acknowledgements and assessments to ensure compliance.
OnSite+ Training
Expert‑led, in‑person training tailored for public safety professionals—hybrid with virtual options.
CTO Program
Structured tools that support training officers as they guide new hires through onboarding.
NENA Telecommunicator Core Course
Industry‑recognized foundation with best practices and real‑world scenarios—ideal for new and experienced staff.
Trusted Across Virginia
What Virginia Agencies Are Saying
"Our center uses Virtual Academy to support ongoing professional development and meet monthly training requirements. It allows us to tailor training hours to each individual—whether based on their role, experience level, or emerging hot topics in the field. This flexibility ensures our personnel receive relevant, timely training that strengthens both individual performance and our overall team readiness."
Erin Malloy, Director of Emergency Communications, City of Winchester, VA
Meet Your Regional Manager
Patrick Adams
Patrick Adams is your seasoned Senior Regional Manager—championing smarter training for 911 teams across a massive multi-state territory. Approachable, strategic, and mission-driven—if you’re looking for someone who truly understands public safety and is there every step of the way, Patrick’s your guy.
