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Advanced Crisis Call-Taking: Beyond the Script
Duration
4 Hours
About the Course
Even the most experienced call-takers face moments where the script isn’t enough. Suicidal callers, escalating domestic situations, and emotionally charged emergencies require composure, empathy, and advanced communication skills that go beyond protocol.
Advanced Crisis Call-Taking: Beyond the Script expands upon The Anchor Approach, providing deeper insight into managing high-stakes calls with confidence and compassion. Participants will refine advanced de-escalation skills, practice role-play scenarios, and learn to maintain caller and personal stability in unpredictable crises.
Your Instructor
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Brandi Powell
Brandi Powell is a highly respected professional with a unique blend of expertise in emergency dispatch and ministerial care. With over 15 years of dispatch experience, Brandi Powell has firsthand knowledge of the demands and challenges faced by 9-1-1 dispatchers. In addition to her extensive dispatch background, Brandi Powell also possesses 12 years of ministerial experience including certification as a Law Enforcement Chaplain, bringing a deep understanding of the spiritual and emotional needs that underpin human experiences.