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Building Safeguards with Emotional Intelligence: Unseen Strategies to Prevent Burnout & Discontentment
Duration
About the Course
Behind every high-performing public safety team are individuals managing stress, emotion, and human complexity. Building Safeguards with Emotional Intelligence equips participants with practical tools to prevent burnout, reduce discontentment, and create emotionally safe workplaces.
Participants will explore the five pillars of emotional intelligence—self-awareness, self-regulation, motivation, empathy, and social skill—and learn how each supports effective communication, resilience, and healthy interactions under pressure. The course emphasizes the importance of responding rather than reacting, understanding emotional triggers, and promoting empathy-driven leadership.
Through real-world examples and practical exercises, participants will discover how small behavioral shifts can transform morale, trust, and overall team performance.
Your Instructor
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Carl Smith
With over 25 years of executive coaching, speaking, and real-life business experience, Carl's passion lies in developing people to realize their capacity and potential to succeed. Through facilitating programs of encouragement, self-discovery, and "showing up to be your best,"� he believes the possibilities are endless! He helps individuals, especially leaders, develop the personal belief and commitment that builds trust and propels organizations and people to excel and grow.
Carl has worked throughout North America and Europe, coaching and training business owners, C-suite executives, and upper and mid-level leaders, promoting best practices in inspirational leadership, collaboration, and effective communication and coaching.
Carl has worked with large, mid-size and small profit, non-profit, public and private organizations in various industries from government, agencies, manufacturing, multi-media production, sales, petroleum, public safety organizations, electric power companies and associations, insurance, healthcare and retail. He is accredited as a Certified Human Behavior Consultant (CHBC), Master Trainer and Co-Developer of DISC Personality Testing Program, Consultant Advisor for the DISC model, and Foundation of Core Values (FCVC) accredited Coach. Carl is a published author and contributing writer of DISC books, workshop products and an online DISC assessment.