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About the Course
Conflict is a natural part of human interaction—yet how we respond to it can determine whether relationships strengthen or break down. This course explores the dynamics of conflict through the lenses of communication, emotion, and perception. Conflict Management prepares students to identify, navigate and manage common types of conflicts through both organizational and personal perspectives. Presents communication styles and strategies used for working through conflict. Participants will learn to recognize what happens in the brain during tense moments, understand how emotions influence behavior, and practice ways to de-escalate conflict before it spirals.
Your Instructor
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Beth McGrath
Beth McGrath is a sought-after consultant in career development, executive coaching, supervisory training, conflict management, and communication. With over twenty years of teaching experience—including ten in human resources—Beth has taught for institutions such as the City of Grand Junction, Colorado Mesa University, Regis University, and the Conflict Center. She is widely known for delivering engaging, practical classes that inspire employees at all levels.
Beth has deep ties to public safety, with a husband who served in law enforcement and several family members who were firefighters. She has provided leadership and supervisory training to public safety professionals, government employees, Non-profit staff and members of the public sector, delivering customizable classes designed to meet the unique needs of organizations. Beth’s experience also includes conducting workplace investigations and coaching individuals in behavior change. She is certified to facilitate 5 Behaviors of a team, DISC and Emergenetics behavior