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Court-Ready 911: Policies, Protocols, and Liability in Action
Duration
8 Hours
About the Course
Court-Ready 911 equips emergency communications professionals with the knowledge and tools to strengthen liability awareness, policy compliance, and courtroom readiness. Participants examine federal laws, national standards, and real 911 cases to identify high-risk areas in daily operations.
Through hands-on role-play, case studies, and expert witness storytelling, attendees learn how actions taken on a single call can have legal and professional consequences. The course emphasizes the importance of documentation, quality assurance, ongoing professional development, and keeping policies aligned with evolving technology and industry standards.
Disclaimer: This course does not provide legal advice. It utilizes publicly available cases and recognized industry standards to inform best practices and promote professional accountability.
Your Instructor
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Erika Lakey
Erika Lakey, ENP, CMCP, RPL has been in Public Safety for over 15 years at the Osceola County Sheriff's Office in Central Florida. She started as a frontline telecommunicator and became a CTO, Assistant Squad Leader, and then moved to the support roles of Training Coordinator and 911 Support System Specialist. Erika teaches 9-1-1 public education, in addition to handling the technical aspects of the ECC's in the county. She also works with various vendors for numerous projects. Erika enjoys serving the industry by volunteering for committees, work groups, and standards development committees. Erika graduated from Middle Tennessee State University with a BS in Advertising/ PR. She co-founded "Those 911 Girls"�, a resource hub dedicated to communicating the industry to 9-1-1 professionals. In her down time, Erika teaches swim lessons, trains Brazilian jiu-jitsu with her husband and three daughters, and co-manages their family businesses.