Culture Shift: Building Healthy Teams in the ECC

Culture is the heartbeat of every Emergency Communications Center (ECC). A healthy culture promotes trust, teamwork, and accountability; a toxic one drains morale, amplifies conflict, and erodes performance.

Culture Shift: Building Healthy Teams in the ECC is a practical, hands-on workshop that equips leaders to identify and change negative cultural patterns, strengthen cross-generational collaboration, and establish lasting accountability systems. Participants will engage in real-world case studies, role-play exercises, and guided discussions to transform insight into action.