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Culture Shift: Building Healthy Teams in the ECC
Duration
4 Hours
About the Course
Culture is the heartbeat of every Emergency Communications Center (ECC). A healthy culture promotes trust, teamwork, and accountability; a toxic one drains morale, amplifies conflict, and erodes performance.
Culture Shift: Building Healthy Teams in the ECC is a practical, hands-on workshop that equips leaders to identify and change negative cultural patterns, strengthen cross-generational collaboration, and establish lasting accountability systems. Participants will engage in real-world case studies, role-play exercises, and guided discussions to transform insight into action.
Your Instructor
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Brandi Powell
Brandi Powell is a highly respected professional with a unique blend of expertise in emergency dispatch and ministerial care. With over 15 years of dispatch experience, Brandi Powell has firsthand knowledge of the demands and challenges faced by 9-1-1 dispatchers. In addition to her extensive dispatch background, Brandi Powell also possesses 12 years of ministerial experience including certification as a Law Enforcement Chaplain, bringing a deep understanding of the spiritual and emotional needs that underpin human experiences.