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About the Course
This course is taught by retired Police Chief Tim Crystal, who has 40 years of experience. It emphasizes that communication is fundamental to law enforcement, covering verbal, non-verbal, and visual aspects. Students will learn active listening skills, including emotional labeling, paraphrasing, reflecting, and using effective pauses. The course also explores the impact of body language, emotional intelligence, and personal paradigms on communication, aiming to enhance officers' ability to de-escalate situations and build trust with the community.
Your Instructor
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Tim Christol
Retired Chief Tim Christol served four decades as a law enforcement professional, with nine years as a Chief of Police, and is presently the owner of Edgeway Strategies, a training and consulting service targeting public safety and corporate developmental strategies. He taught 12 years at the college level and continues to present at national and international conferences. Tim has published over a dozen articles in professional publications and is still a regular contributor. He served as an advisor to the National Institute of Justice and presented research at the Law Enforcement Technology Symposium in London, England. He served on the Advisory Board for the Aegis Law Enforcement Foundation, on the Executive Board of the Tennessee Association of Chiefs of Police, as Vice President of the Chamber of Commerce, and Chair of the Board of Directors for the Lift Center, a community services foundation. He graduated from the police academy in 1979, gained his advanced certificate through the North Carolina Justice Training and Standards Commission and was awarded the Executive Leadership Certificate from the Tennessee Association of Chiefs of Police. He has a bachelor's degree in business, a master's degree in criminal justice administration and is a graduate of the F.B.I. National Academy.