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Grace Under Fire: Conflict and Accountability in the ECC
Duration
8 Hours
About the Course
Conflict is inevitable in the high-pressure environment of a 9-1-1 center. Personality differences, stress, and communication breakdowns can easily ignite tension—impacting teamwork, morale, and service delivery.
Grace Under Fire: Conflict and Accountability in the ECC is a full-day immersive course that equips staff with the tools to handle interpersonal conflict with composure, fairness, and professionalism. Participants will explore communication habits, emotional regulation, and accountability strategies through interactive role-play, group exercises, and guided reflection.
By the end of the training, participants will have a personal action plan to build trust, navigate conflict effectively, and model respect—even in the toughest moments.
Your Instructor
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Brandi Powell
Brandi Powell is a highly respected professional with a unique blend of expertise in emergency dispatch and ministerial care. With over 15 years of dispatch experience, Brandi Powell has firsthand knowledge of the demands and challenges faced by 9-1-1 dispatchers. In addition to her extensive dispatch background, Brandi Powell also possesses 12 years of ministerial experience including certification as a Law Enforcement Chaplain, bringing a deep understanding of the spiritual and emotional needs that underpin human experiences.