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About the Course
The course, “Cultivating an Effective CTO Program” provides viewers with knowledge on how to create and/or improve an agency on-the-job (OJT) training program. The course will walk through the components needed to support OJT, the role of the Communications Training Officer (CTO), CTO training, and program oversight. The course will encourage viewers to assess their current program to ensure it has what is needed to prepare and support CTOs to be effective trainers!
Your Instructor
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Jennifer Schwendimann
Jennifer Schwendimann has 13 years of experience in the 9-1-1 field. She started as a telecommunicator at Williamson County 9-1-1 and went on to serve as a training and quality assurance coordinator and, most recently, as operations manager. She is currently the Training Coordinator of the Tennessee Emergency Communications Board.