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Interpersonal Communication Strategies for PSAPs

Duration

1 Hour

About the Course

This course covers bullying behavior in the PSAP and how to maintain positive interpersonal communications among team members. Students will discuss topics such as how to identify bullying behavior, how to combat bullying behavior, and strategies to establish positive interpersonal communications in t the 9-1-1 center.

Your Instructor

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Tracy Ertl

Tracy Ertl served for 28 years in public safety communications with Brown County Public Safety Communications in Green Bay, Wisconsin. She has served as an adjunct law enforcement instructor for APCO and is the owner of Titletown Publishing, a publishing company specializing in survival and police titles. She is also the founder of HeroLight Training where she is a trainer.

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