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About the Course
This course, "Just the Two of Us: The Mentorship Approach," provides essential insights into building effective mentorship programs in 911 centers. Students will learn to define mentorship, distinguish it from training and supervision, develop structured mentorship plans, and apply communication strategies. The course emphasizes fostering a supportive culture, boosting retention, and cultivating future leaders through compassionate and humble guidance. It also addresses common challenges and provides practical solutions for both mentors and mentees.
Your Instructor
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Brandi Powell
Brandi Powell is a highly respected professional with a unique blend of expertise in emergency dispatch and ministerial care. With over 15 years of dispatch experience, Brandi Powell has firsthand knowledge of the demands and challenges faced by 9-1-1 dispatchers. In addition to her extensive dispatch background, Brandi Powell also possesses 12 years of ministerial experience including certification as a Law Enforcement Chaplain, bringing a deep understanding of the spiritual and emotional needs that underpin human experiences.