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Just the Two of Us: Mentorship in the ECC
Duration
2 Hours
About the Course
Mentorship is a game-changer in dispatcher development. The challenges of the emergency communications center—emotional intensity, technical complexity, and high turnover—make mentorship more vital than ever.
Just the Two of Us: Mentorship in the ECC provides ECC leaders and trainers with a clear framework for creating, sustaining, and measuring mentorship programs that build both skill and morale. Participants will learn how to pair mentors and mentees, set meaningful goals, and create accountability systems that ensure professional growth and cultural strength beyond the training floor.
Your Instructor
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Brandi Powell
Brandi Powell is a highly respected professional with a unique blend of expertise in emergency dispatch and ministerial care. With over 15 years of dispatch experience, Brandi Powell has firsthand knowledge of the demands and challenges faced by 9-1-1 dispatchers. In addition to her extensive dispatch background, Brandi Powell also possesses 12 years of ministerial experience including certification as a Law Enforcement Chaplain, bringing a deep understanding of the spiritual and emotional needs that underpin human experiences.