Just the Two of Us: Mentorship in the ECC

Mentorship is a game-changer in dispatcher development. The challenges of the emergency communications center—emotional intensity, technical complexity, and high turnover—make mentorship more vital than ever.

Just the Two of Us: Mentorship in the ECC provides ECC leaders and trainers with a clear framework for creating, sustaining, and measuring mentorship programs that build both skill and morale. Participants will learn how to pair mentors and mentees, set meaningful goals, and create accountability systems that ensure professional growth and cultural strength beyond the training floor.