Leadership Essentials Series - Mid-Level Leadership: Elevating Leadership

This 16-hour in-person and 4-hour online course expands on essential leadership principles and is designed for mid-level 9-1-1 professionals ready to elevate their influence and effectiveness within their communications centers. Participants will dive deep into advanced leadership topics including strategic thinking, leading through change, staff development, performance management, and building strong interagency relationships. Using real-world examples, practical exercises, and collaborative discussions, this course equips telecommunicators with the tools and confidence to tackle complex challenges, lead with clarity, and inspire high-performing teams. Special emphasis is placed on adaptive leadership, fostering innovation, promoting accountability, and aligning with the center’s mission and values. Ideal for seasoned supervisors, training coordinators, shift leads, and aspiring leaders looking to grow into higher-level roles in public safety communications.