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About the Course
This two hour course covers the basic knowledge and skills necessary for the modern fire dispatcher. Students will discuss topics such as fire terminology, mayday protocol, and fire department response for both fire and non-fire situations.
Your Instructor
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Tracy Ertl
Tracy Ertl served for 28 years in public safety communications with Brown County Public Safety Communications in Green Bay, Wisconsin. She has served as an adjunct law enforcement instructor for APCO and is the owner of Titletown Publishing, a publishing company specializing in survival and police titles. She is also the founder of HeroLight Training where she is a trainer.
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