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About the Course
This one-hour session will cover various personnel issues and explore options for addressing these issues. Supervisors often feel frustrated and helpless when confronted with negative behaviors from their employees. This course will review successful tactics that can be used to help guide the employees back to positive productivity.
Your Instructor
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Lisa Fulton
Lisa Fulton, ENP started her public safety career in the Booking Room of the Metropolitan Nashville Police Department in 1992. She transferred to the Communications Center in 1994. Working her way through the ranks of front line call taker and dispatcher, to trainer, supervisor, and manager; she has managed operations, HR, Training, QA, and Accreditation. The Metro Nashville Department of Emergency Communications processes an average of 1.5 million calls a year and employees 190 Telecommunicators. Lisa is an Emergency Number Professional, TN-State TERT Coordinator, NENA Education Advisory Board Member, TECB Training Committee Board Member, and TN-APCO Chapter Secretary/Treasurer.