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Sink or Swim: Navigating Generational Gaps in the ECC
Duration
2 Hours
About the Course
From Baby Boomers to Gen Z, each generation brings its own set of values, communication styles, and work expectations to the emergency communications center. These differences can lead to tension—or they can become a powerful source of strength and innovation.
Sink or Swim: Navigating Generational Gaps in the ECC helps staff and supervisors build understanding across generations, avoid miscommunication, and foster respect and collaboration on the floor. Through guided discussion, self-reflection, and role-play, participants learn practical tools for bridging divides and improving workplace dynamics in real time.
Your Instructor
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Brandi Powell
Brandi Powell is a highly respected professional with a unique blend of expertise in emergency dispatch and ministerial care. With over 15 years of dispatch experience, Brandi Powell has firsthand knowledge of the demands and challenges faced by 9-1-1 dispatchers. In addition to her extensive dispatch background, Brandi Powell also possesses 12 years of ministerial experience including certification as a Law Enforcement Chaplain, bringing a deep understanding of the spiritual and emotional needs that underpin human experiences.