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The Anchor Approach: Centering Wellness in Crisis Call-Taking
Duration
2 Hours
About the Course
Even the most seasoned dispatcher can feel shaken during intense, chaotic calls. In these moments, calm and clarity are essential—not just for the caller’s safety, but for the dispatcher’s own wellness and decision-making.
The Anchor Approach provides a practical, field-tested framework for staying grounded during high-stress calls. Participants learn to regulate emotional and physiological responses, manage caller panic, and maintain focus under pressure. Through guided practice and discussion, participants will strengthen personal resilience and enhance their ability to serve with composure and compassion.
Your Instructor
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Brandi Powell
Brandi Powell is a highly respected professional with a unique blend of expertise in emergency dispatch and ministerial care. With over 15 years of dispatch experience, Brandi Powell has firsthand knowledge of the demands and challenges faced by 9-1-1 dispatchers. In addition to her extensive dispatch background, Brandi Powell also possesses 12 years of ministerial experience including certification as a Law Enforcement Chaplain, bringing a deep understanding of the spiritual and emotional needs that underpin human experiences.