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The Gold Line Rule: Wellness, Leadership, and Culture
Duration
8 Hours
About the Course
The “Gold Line” connects every emergency call to the first responders who answer the radio—and to the communities they serve. But that same line also represents the connection between wellness, leadership, and culture inside the Emergency Communications Center (ECC).
The Gold Line Rule is a full-day, experiential workshop designed to help ECC leaders and wellness advocates build resilient, high-performing teams. Participants examine how stress, communication, and leadership behaviors shape center culture. Through interactive discussions, practical leadership tools, and guided reflection, participants learn to strengthen their team’s wellness foundation and lead from compassion without compromising accountability.
Your Instructor
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Brandi Powell
Brandi Powell is a highly respected professional with a unique blend of expertise in emergency dispatch and ministerial care. With over 15 years of dispatch experience, Brandi Powell has firsthand knowledge of the demands and challenges faced by 9-1-1 dispatchers. In addition to her extensive dispatch background, Brandi Powell also possesses 12 years of ministerial experience including certification as a Law Enforcement Chaplain, bringing a deep understanding of the spiritual and emotional needs that underpin human experiences.