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About the Course
Behind every emergency call is a calm, collected voice managing chaos—yet that calm often masks a growing, silent burden. The Unseen Adversary is a powerful course designed to address the chronic stress, emotional fatigue, and psychological strain that uniquely impact 9-1-1 professionals. Dispatchers will explore the hidden toll of cumulative stress, burnout, compassion fatigue, and vicarious trauma—often intensified by shift work, lack of closure, and an “invisible” role within public safety. Participants will learn how stress affects the brain and body, how to recognize early warning signs, and how to implement real-time tools to reduce its impact.
Your Instructor
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Jamarcus Williams
Jamarcus Williams is currently the Community Outreach and Engagement Supervisor at Hamilton County 9-1-1 Emergency Communications District, a role he has held since March 2016. He also serves as a Professional Development Events Committee Member and Young Professional Committee Member for APCO International, starting in July 2025. Previously, he worked as a Communications Officer at Emory University from 2015 to May 2022. He holds a Bachelor's degree in Human Resources Management/Personnel Administration from Western Governors University (August 2020 - June 2022) and an Associate of Arts and Sciences (A.A.S.) in Business Administration and Management from Gordon State College (2012 - 2013).