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Wellness & Resilience — Resilience Reset: Stress Management in the ECC
Duration
2 Hours
About the Course
Dispatchers face nonstop stress during every shift, from emotionally charged calls to split-second decisions that impact lives. Over time, this constant exposure to crisis can lead to fatigue, burnout, and decreased performance.
Resilience Reset provides practical, immediately applicable tools to help ECC professionals manage stress, reset in real time, and strengthen long-term resilience. Participants will engage in guided exercises, reflective discussions, and self-assessment activities designed specifically for the 9-1-1 communications environment.
Your Instructor
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Brandi Powell
Brandi Powell is a highly respected professional with a unique blend of expertise in emergency dispatch and ministerial care. With over 15 years of dispatch experience, Brandi Powell has firsthand knowledge of the demands and challenges faced by 9-1-1 dispatchers. In addition to her extensive dispatch background, Brandi Powell also possesses 12 years of ministerial experience including certification as a Law Enforcement Chaplain, bringing a deep understanding of the spiritual and emotional needs that underpin human experiences.