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Your Voice Is Power: Communication that Calms
Duration
2 Hours
About the Course
In crisis, your voice is your most powerful tool. Every word, tone, and pause can influence how a caller—or a colleague—responds in a moment of chaos.
Your Voice Is Power helps dispatchers, trainers, and team leads harness the power of intentional communication to de-escalate callers, manage team tension, and lead with composure. Participants will learn how to use tone, pace, and clarity to shape outcomes both on the phone and within the communications center.
Through guided practice, self-assessment, and role-play, participants develop emotional intelligence and practical voice control techniques that enhance performance, teamwork, and professionalism.
Your Instructor
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Brandi Powell
Brandi Powell is a highly respected professional with a unique blend of expertise in emergency dispatch and ministerial care. With over 15 years of dispatch experience, Brandi Powell has firsthand knowledge of the demands and challenges faced by 9-1-1 dispatchers. In addition to her extensive dispatch background, Brandi Powell also possesses 12 years of ministerial experience including certification as a Law Enforcement Chaplain, bringing a deep understanding of the spiritual and emotional needs that underpin human experiences.