Advanced Crisis Call-Taking: Beyond the Script

Even the most experienced call-takers face moments where the script isn’t enough. Suicidal callers, escalating domestic situations, and emotionally charged emergencies require composure, empathy, and advanced communication skills that go beyond protocol.

Advanced Crisis Call-Taking: Beyond the Script expands upon The Anchor Approach, providing deeper insight into managing high-stakes calls with confidence and compassion. Participants will refine advanced de-escalation skills, practice role-play scenarios, and learn to maintain caller and personal stability in unpredictable crises.