Coping With 911 Grief & Loss During the Holidays

In this course, Tracy Ertl from HeroLight Training discusses the impact of seasonality and grief on telecommunicators’ job and emotional well-being. She will cover how different call types fluctuate throughout the year and how the holidays can intensify grief and loss for both the community and 9-1-1 professionals. She will also provide coping mechanisms and emphasizes the importance of seeking help and support.