Court-Ready 911: Policies, Protocols, and Liability in Action

Court-Ready 911 equips emergency communications professionals with the knowledge and tools to strengthen liability awareness, policy compliance, and courtroom readiness. Participants examine federal laws, national standards, and real 911 cases to identify high-risk areas in daily operations.

Through hands-on role-play, case studies, and expert witness storytelling, attendees learn how actions taken on a single call can have legal and professional consequences. The course emphasizes the importance of documentation, quality assurance, ongoing professional development, and keeping policies aligned with evolving technology and industry standards.

Disclaimer: This course does not provide legal advice. It utilizes publicly available cases and recognized industry standards to inform best practices and promote professional accountability.