De-escalation for Telecommunicators

Verbal Defense & Influence is a tactical communication program based on the groundbreaking work of Dr. George Thompson. Depending on where you are in your career as a telecommunicator, Dr. Thompson’s tactical communication training program will provide you with career building, career changing, and, even, career-saving conflict prevention and conflict resolution communication tactics. You will learn how to be a tactical communicator and keep yourself safe while reducing stress when dealing with citizens, fellow professionals, and in your personal life.