Difficult Conversations

Any time you bring a diverse group of people together into a work environment that is at times both emotionally stressful and highly technical, coupled with the demands for accuracy, speed, and professionalism, there will be opportunities for interpersonal conflict or performance issues. In this course, Christine Massengale will discuss how to have difficult conversations with employees, including how to avoid the pitfalls of the judgement zone while addressing behaviors that impact performance and how to avoid the awkward aftermath of a difficult conversation.