Effective Communication Skills For Public Safety Officers

This course is taught by retired Police Chief Tim Crystal, who has 40 years of experience. It emphasizes that communication is fundamental to law enforcement, covering verbal, non-verbal, and visual aspects. Students will learn active listening skills, including emotional labeling, paraphrasing, reflecting, and using effective pauses. The course also explores the impact of body language, emotional intelligence, and personal paradigms on communication, aiming to enhance officers' ability to de-escalate situations and build trust with the community.