How Mismanaged Conflict Affects Retention

This course, "How Mismanaged Conflict Affects Retention in 911 Centers," explores the critical link between workplace conflict, culture, and retention in public safety communications. Learn how poor conflict management damages morale, increases turnover, and causes operational inefficiencies in a PSAP. The course provides practical tools—including the C.A.L.M. Framework and the 5-Line Conversation Starter—to help telecommunicators, supervisors, and PSAP leaders confidently address issues, strengthen professional boundaries, and protect the culture necessary for long-term employee retention.