Overcoming Workplace Drama

In this course, Jeryl Anderson focuses on overcoming workplace drama and negativity for telecommunicators. She emphasizes the importance of a positive work environment and provides strategies for individuals and leadership to foster such an environment. Key topics include identifying negative behaviors like rumors and incivility, understanding the effects of negativity on morale and productivity, and implementing strategies for positive communication, recognition, and conflict resolution. The course also addresses personal growth, responsibility, and the role of followership in maintaining a positive workplace culture.