Quality Assurance and Improvement in the PSAP

This course is a one-hour webinar-style course providing an overview of what PSAPs shouldmknow when considering implementing a Quality Assurance process. The course discusses themvarious recommended processes for conducting call review from how the call is answered andmprocessed, as well as how the call is dispatched. The three major disciplines – Police, Fire, andmEmergency Medical call processing are discussed in-depth. The new APCO/NE NA ANS 1.107.1.2015 Standard for the Establishment of a Quality

Assurance and Quality Improvement Program for Public Safety Answering Points is covered.